Customer care – We are there for you – every step of the way!

A reliable SAP SuccessFactors system is essential for the efficient operation of your business, so any adjustments you need to do must be fast, secure and robust. Our support team, certified consultants, deal with many challenges and support you with their knowledge and experience.

We support you across multiple time zones as on-shore (Germany), near-shore (Europe) and off-shore (US, MEA) support service. This offers you a better price to value, faster response rate and a service fitting your GDPR regulations.

We support you in the following situations

If you experience functionality malfunction

If you have a system or process question that needs clarification

If you need a quick change to your existing configuration

How we do it

Highly experienced and certified experts ensure that your business processes are running smoothly, and that the changes needed are implemented quickly without administrative burden

We not only focus on fixing errors but focus on the minimization of system or function malfunction. We constantly optimize to further reduce incidents reported and avoid any downtime

We identify hotspots, find solutions to increase user satisfaction, share best practice and enable key users to deepen system’s knowledge

We provide Release Management, analysis of relevance and functionality regarding your own configurations and use-cases, advising you on your innovation roadmap

Benefit from

User-satisfaction based on our service quality

User-satisfaction based on solutions provided in a short period time

Our knowledge base: We analyze patterns of functionality malfunction, or system changes needed – customers can indirectly benefit from each other

Customer care – We are there for you – every step of the way!

We support you in the following situations

How we do it

Benefit from

Pentos AG

We are looking to recruit new talent

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